public relations

The Web can be a great place to showcase your product or service and get out your message directly to your customers. However, with the evolution of the Web into a crowded marketplace, being found easily by your target audience can often be a challenge. By strengthening your online presence and improving your rankings in search engines, you can enable consumers and media to find you at the precise moment that they are looking for information or need a particular product or service that you can provide.

Wikipedia defines Search Engine Optimization (SEO) as the process of improving the volume or quality of traffic to a Web site from search engines through search results. Usually, the higher a site ranks in search results, the more traffic it receives from search engines.

 In simple words, SEO is mostly based on three steps:

• Identifying a profitable key phrase
• Creating content around the key phrase
• Building backlinks around the key phrase and other relevant content

Backlinks are clickable words, phrases or images that take a user from one Web page to another. While quality and not just quantity of the links is important, more and more backlinks to your site can help improve your search engine rankings.

Traditionally, SEO has only been associated with marketing and Web development, with a focus on Web site usability and architecture. While optimizing Web copy, graphics and multimedia files for search engines is important, most organizations ignore the importance of public relations in driving SEO results.

Here are a few PR tips and techniques that can be used to achieve better SEO results:

News Releases
With most journalists increasingly looking online for information, e-mail pitches alone are not very effective. By posting the latest news releases about your company on online news distribution services and your Web site, you can ensure that journalists can easily access newsworthy information about your company.

Besides journalists, most consumers and other target audiences use the Web as their primary source of information. This has changed the traditional public relations practice of distributing press releases exclusively to the media. Press releases can now serve as a great tool to directly reach your target audience with the latest news and information about your company or organization, and direct them to your product or service.

PRMG uses free online press release services like PRlog.org to ensure that your latest announcement reaches not just the media, but also your target audience when they look for you or a relevant phrase associated with you online. PRLog distributes press releases to search engines, including Google News. So when someone searches for your company or organization, the latest information about you can be easily found within the first three search result pages.

Using tools like Wordtracker, we can identify keywords and phrases that can be included in the headline and copy of the news release. However, it is important to strike a balance between including keywords and content relevant to your audience. If keywords are overused, search engines will reject your press release. By including links to your Web site in the body of the press release, we create additional backlinks that help optimize your site better and contribute to improving its rankings.

Submitting Articles
Submitting bylined articles to relevant online publications and Web sites can be a great way to not just strengthen your online presence and SEO, but also help to display your organization’s expertise and thought leadership, when someone searches for you online.

Again, the quality of links is important; getting placed in a top-tier publication will boost your search engine optimization much more. Creating profiles for your organization and listing your Web site URL on article directory sites such as Ezine Articles, Article Base and Scribd.com, will help optimize your site and establish your credibility as an expert in your field.

While submitting the article, be sure to include information about yourself and your business (including a hyperlink to your Web site in the ‘author’s resource box.’ This will help drive traffic to your Web site and expand your presence online.

Articles should also contain relevant keywords in the body of the article with hyperlinks that go back to your site. For example, an article on refinancing can include a hyperlink to the keyword ‘refinancing’ which takes the reader back to a page on the company’s Web site that talks about their refinancing services. It is important not to include too many keywords and to include links relevant to the keyword, or the article directories may reject your article, depending on their editorial submission guidelines. When people go to these sites looking for content, they will find your article. If they find your content useful and engaging, they will be more likely to follow through and visit your Web site.

PRMG's Facebook Page

Every business today needs to take its message where its customers are. Facebook, one of the largest social media networks with over 350 million active users, has grown beyond its role in personal networking and emerged as a powerful marketing tool for businesses. Facebook “fan” pages are now an essential branding tool for all organizations, helping businesses or non-profit organizations of all sizes interact and engage directly with customers or the community in a way that’s least interruptive.

Facebook pages enable you to create your own unique presence where customers can interact with you and keep in touch with your brand, product or service. By becoming a “fan” of your page, customers can access the latest updates on your “wall,” read your latest blog entry or event, and view videos or photos you may post on your profile. They can also participate in discussions and post comments or give feedback on information you may post.

When someone becomes a fan of your page, posts a comment or interacts with your page, their activity is visible to their friends through the “News Feed.” The social nature of Facebook gives your page greater exposure, allowing you to attract more fans and draw attention to your company or organization.

Besides these benefits, Facebook pages usually rank high in search engines, helping potential customers find you easily and own more “real estate” in the first few search pages. By sharing links with company-related news or other information on your Web site, you can drive more clicks and better optimize your site for improved search engine results.

How To Get Started

The first step is to set up your profile. If you already have a personal profile, just log in to your account and click on the applications tab on the bottom left. Select “Ads and Pages” and click on “Create a Page.”

Select an appropriate business category for your page and enter your company information. List your Web site’s URL and links to your blog or Twitter profile, along with other contact information. While creating a profile, think about how you want to project your company to your fans and what keywords you want to include in your profile and business description. Once you set up your page, click on “Publish your page” to make it public.

You can then invite your “friends” on your personal profile to become fans of your business page. If you don’t have a personal profile, it is recommended that you set one up first before creating a business page. Having a personal Facebook profile will make it easier to promote your Facebook page among your existing network.

What Should You Post On Your Facebook Page?
Keeping your profile active is important if you want to retain your existing fans and attract new ones. You can post regular updates on new projects your company may be working on, links to the latest company news, press releases or your latest blog post. You can also post events and pictures and start discussions with your fans, inviting their ideas or soliciting their feedback.

Using applications such as Facebook polls, you can gauge what your customers think about a particular product or new service you want to introduce.

How To Attract Fans To Your Facebook Page
To attract fans to your Facebook page, the first step should be to become a fan of your own page. This will ensure that your Facebook friends learn about your page through the News Feed. You can then also invite your own Facebook friends to become fans of the page by using the “Suggest to Friends” feature that shows up below your profile picture on the top left.

To publicize your Facebook page, add links to it on your Web site, e-newsletter and blog. You can even add a clickable Facebook badge or icon to your e-mail signature that points to your Facebook page. If you wish to try paid options, you can use Facebook ads to publicize your fan page to a select target audience based on demographic or geographic criteria or other criteria, such as profession or interests.

Visit PRMG’s Facebook page and become a fan to stay connected with us.

PRMG's LinkedIn profile

Whether you are the CEO of a large organization or the owner of a small business start-up, you are certainly well aware of the benefits of professional networking or “knowing the right people.” Not only can it help you win new business, it can also help you stay up-to-date with the latest trends in your industry and build partnerships for exchanging knowledge and resources more effectively.  

PRMG's Twitter Profile

Over the past year, Twitter has emerged as one of the most popular social media tools to be used by individuals and companies, evolving as an important tool in brand marketing. Cable service provider Comcast uses Twitter to engage directly with its customers and solve customer complaints in real time. Besides direct brand engagement and customer service, companies like Dell have directly generated over $3 million in sales through Twitter, offering exclusive discounts and deals to their “followers.”

Yet, it’s not just the big corporates that can successfully tap into Twitter; small businesses can also utilize this tool to build their brand, increase sales and engage better with their customers. Twitter.com offers this example: When an employee working in the Empire State Building tweeted that he was craving Tasty D-Lite ice cream, Tasty D-Lite offered to deliver it right to his office. Houston-based café Coffee Groundz allows customers to order their beverages and food through Twitter – which the café says has helped it double its customer base and discover a completely new way to engage and build a community of loyal customers.

As a local business, how can you tap into Twitter’s potential and achieve the same results? Read on to learn about our tips for understanding Twitter and making the most of your Twitter profile.

What is Twitter?
Twitter is a free “microblogging” service that allows members to send short messages or updates (called “tweets”) that are 140 characters or less. The message, which can be sent or viewed from your computer or mobile device, is sent to a person’s “followers” or those who are interested in what you may have to say or share. The quick, short updates and the ability to send or receive them anywhere, make Twitter a useful tool for communicating in real time.

How can you use Twitter for your business?
Many organizations use Twitter for customer service and as a quick way to monitor what others are saying about their brand. Besides this, Twitter can be used to stay connected with customers by sharing the latest company news or other information about your products and services and drive traffic to your Web site or blog. It can also be used to obtain real-time feedback or ideas from customers. Since it only consists of short updates, Twitter can often be easier to keep up with, as compared with blogging, and still help you stay connected with current or prospective customers.

Getting started with Twitter
The first step should be to create a Twitter account; signing up for one is quite quick and easy. For more information on how to get started with Twitter, read the Twitter Help Guide. If you are setting up a Twitter account for your business, enter the name of your business or brand in the profile information section with a short description and a link to your Web site.

Select a username also known as a “Twitter handle,” which is displayed as a ‘@’ sign followed by your username (For example @ThePRMG.) Usernames are limited to 15 characters, so you may need to abbreviate your company name. Upload a small profile picture, which could be your logo or your own picture (if you want to add a more personal touch to your business profile.)

Next, search for those in your industry or community by entering search keywords in the search box or the “Find People” tab and start following them and their tweets. You can also invite those in your e-mail contact list to connect with you over Twitter. A final word of advice: Don’t post too many updates over Twitter and if you are using Twitter for business, have something relevant to say.

Cracking the Twitter Code – Your Guide To Twitter Lingo

•Tweets = Messages/Updates over Twitter
•Twitter Handle = Your unique identity on Twitter - @ followed by your user-name
•Following = When you “follow” someone over Twitter, you add them to your list of followers (think of them as friends you add on Facebook.) Once you follow someone, their tweets appear on your home page.
•Retweet = You can repost or “retweet” any interesting update posted by those you follow that you want to share with others. This can be done by adding the letters RT before the message and giving proper credit to the original author.
•DM = Direct messages sent by one Twitter user directly to another that can only be seen by the recipient (think of it as messages sent to your inbox over Facebook.) DMs also cannot exceed more than 140 characters and you can only DM people who follow you.
•Hashtag = # symbol followed by a specific keyword. This helps you find other users who have used the same word in their tweets, helping you categorize tweets and see what others may be saying about a particular subject.

PRMG is on Twitter! Find us and connect with us here.

In 2008, the University of Massachusetts Dartmouth Center for Marketing Research conducted a study, which established that fast-growing small businesses are adopting social media at a faster rate than larger corporations. This may largely be due to the fact that for small businesses, social media can be a useful communications channel, allowing them to directly engage in a conversation with their customers and obtain feedback.

Beginning with this issue, PRMG will be writing a series of articles that provide in-depth information and tips that can help you understand and utilize social media effectively for your business.

If you have read or at least heard of blogs but don’t exactly understand how it can help promote your business or how it may fit into your overall marketing and communication plan, read on for our first article on blogs.

What is a blog?

Blogs are Web-based journals that contain opinions on different subjects. These can include plain text, links and audio/video elements. The authors of blogs read and comment on other blogs and also exchange links. This creates relationships between different bloggers and forms what is collectively called the blogosphere. Readers can directly subscribe to blogs using RSS or e-mail, or engage with bloggers by leaving comments on their posts.

Why launch a blog?

Business or corporate blogs can be used to demonstrate your expertise and leadership in your field or industry, helping to attract attention of the media or potential customers. They can also be used to continuously build a dialogue with existing customers in a more personalized way and share important updates with them on your products or services.

In the past, the only way most businesses could get their message out was through media coverage or advertising. With blogs and other social media tools, it is now possible to directly present your story to your target audience using your own words and in your own voice. This can be especially useful in times of crisis, when you want to present your side of the story. Apart from this, blogs can also be an additional channel for potential customers to find you and learn more about you, creating more access points and links in search engines.

How do you start a blog?

Before starting a blog, it is important to consider your objectives and target audience. If the market or target audience you cater to, does not engage in social media, blogging may not be the best channel for you. The best way to understand how blogs work and develop your own blog content is to read other blogs and participate in the blogosphere by commenting on posts.

Next, secure a unique and memorable URL that reflects the nature of your blog and can be optimized for search engines. Choose an appropriate blogging software like WordPress or Blogger, both of which are free and easy to use. Post a few trial entries before launching your blog, and promote it to your existing contacts through e-mail newsletters or links from your Web site.

Before launching your blog, you should consider if you want to allow your readers to directly post comments or if you want to moderate and approve them before posting. If you want to engage and build a two-way dialogue with your readers you should take some time to respond to comments on each post.

What should you post on your blog?

While planning your own blog posts, think about what type of information your target audience is seeking and how you may be able to answer their questions or solve their problems by delivering relevant, useful content. This will give your readers enough reason to keep returning to your blog if they find it to be a useful resource or channel that is worth reading regularly.

A great way to generate content is to write short posts on newsworthy events relating to your industry and offering your opinion on how it may affect your business or customers. You could also provide links on your blog to important news articles you have recently read, which you think may be of interest to your blog readers. Posting audio and video content can be a fun, interactive way of demonstrating your products or services or posting informative interviews with influencers in your field.

How do you become a part of the blogosphere?

To make it easy for potential readers to find your blog, register your blog on blog directories and catalogs (such as, Technorati and Blog Catalog) that will list your blog in a relevant category and create more backlinks to your blog. You can also create a blogroll, where you link to other relevant blogs in your field or industry, which helps you become known in the blogosphere and encourages other bloggers to link back to you, creating more backlinks and improving your search results.

The Web can be a great place to showcase your product or service and get out your message directly to your customers. However, with the evolution of the Web into a crowded marketplace, being found easily by your target audience can often be a challenge. By strengthening your online presence and improving your rankings in search engines, you can enable consumers and media to find you at the precise moment that they are looking for information or need a particular product or service that you can provide.

Wikipedia defines Search Engine Optimization (SEO) as the process of improving the volume or quality of traffic to a Web site from search engines through search results. Usually, the higher a site ranks in search results, the more traffic it receives from search engines. In simple words, SEO is mostly based on three steps:

• Identifying a profitable key phrase
• Creating content around the key phrase
• Building backlinks around the key phrase and other relevant content

Backlinks are clickable words, phrases or images that take a user from one Web page to another. While quality and not just quantity of the links is important, more and more backlinks to your site can help improve your search engine rankings.

Traditionally, SEO has only been associated with marketing and Web development, with a focus on Web site usability and architecture. While optimizing Web copy, graphics and multimedia files for search engines is important, most organizations ignore the importance of public relations in driving SEO results.

Here are a few PR tips and techniques that can be used to achieve better SEO results:

News releases
With most journalists increasingly looking online for information, e-mail pitches alone are not very effective. By posting the latest news releases about your company on online news distribution services and your Web site, you can ensure that journalists can easily access newsworthy information about your company.

Besides journalists, most consumers and other target audiences use the Web as their primary source of information. This has changed the traditional public relations practice of distributing press releases exclusively to the media. Press releases can now serve as a great tool to directly reach your target audience with the latest news and information about your company or organization, and direct them to your product or service.

In The New Rules of Marketing and PR, David M. Scott offers a great example of how this can be done effectively. While researching on marketing programs that deliver revenue faster and help shorten the sales cycle, he googled the phrase “accelerate your sales cycle.” The highest-ranked result on Google was for a press release for a new product by WebEx, a company that provides online collaboration services. The press release, distributed through an online news release service, had direct links pointing to WebEx’s site with additional links to free trial offers for their services. The release had been optimized for relevant search terms and phrases, so that people searching for those phrases could find it easily.

Using tools like Wordtracker, you can identify keywords and phrases that can be included in the headline and copy of the news release. However, it is important to strike a balance between including keywords and content relevant to your audiences. If keywords are overused, search engines will reject your press release.

Submitting articles
Submitting bylined articles to relevant online publications and Web sites can be a great way to not just strengthen your online presence and SEO, but also help to display your organization’s expertise and thought leadership. Again, the quality of links is important; getting placed in a top-tier publication will boost your search engine optimization much more. Submitting blog articles or articles from your organization’s internal newsletter can also be a great way to generate additional clicks without creating new content.

Participating in blogs, online forums and microblogs
Starting your own blog with content that includes relevant keywords and internal links to your Web site can be a great way to optimize your Web site. Since blogs can be updated more frequently, search engines looking for fresh content will rank it higher and make it more searchable. Participating in forums relevant to your industry or field, you can drive your message to a highly targeted group. A good way to contribute to online forums is to post questions or comments with a link to your site. Posting your Web site URL to your Twitter profile or including your Web site link in a direct message to new followers can also help boost traffic to your Web site.

For more information on our social media and digital marketing services, contact PRMG at johnzaher@theprmg.com.

Just because we are in the middle of a recession, it doesn’t mean your business has to be in one. In fact, I have never been more optimistic than I am about 2009 and the prospects of growing my business and that of our clients.

At PRMG, we continue to grow our business. Like many businesses, we’ve had a few losses and a few gains, but our clients realize that we provide them with value for our services and continue to provide them with the opportunity to grow in good times and in bad.

First, it is important to take an historical perspective which tells me that things are never as good or as bad as they seem. Yes, retail sales reports for November and December showed a 2% decline, but that means that sales were 98% of what they were the year before and higher than what they were in 2006. A number of retailers had their best years yet. Nationally, unemployment is up about 2% from its average during the past decade of about 5% (economists consider employment full at about a 4% unemployment rate to account for persons leaving jobs for non-economic reasons). In other words, 93% of Americans are employed and our unemployment rate remains 3 percentage points better than what many Western European countries see during good economic times. Locally (Suffolk/Nassau, New York), for November, unemployment stood at 5.2%. With lower costs, including the cost of advertising, labor and greater availability of qualified personnel, recessions are often the best time for businesses to expand. In recessions, new industries and opportunities are created. Effective marketing can help you tap into these new opportunities and expand your business, despite the poor economy.

Here are PRMG’s tips for marketing in a recession:

Focus on your Current Clients. Hold on to your current clients with an iron fist. Increase your client contact and continue to provide value. Put in any extra time you may have into nurturing your client base. Make sure that you are on the bottom of their list to cut back on. Now that you’ve put up a client firewall, you can take advantage of market conditions and expand your business.

Expand Business from Current Clients. Increase the amount of business that you are getting from your current clients. For retailers and restaurants, market to your client database. If you don’t have a client database, it’s never too late to start. Restaurants can use comment cards. Leave e-mail lists at the register. Ask customers to drop off business cards to participate in a raffle. Increase the number of e-newsletters you send them. Provide coupons and value to increase traffic, especially during slow times of the week. Get them in and sell them more. Send printed newsletters to your customers and clients.

Grow by Concentrating on Prospects. To expand your business, concentrate your direct mail and e-mail marketing to current and past prospects. Follow up with phone calls. These are the lowest hanging fruit and provide the best potential return on investment.

Solicit New Business using Low-Cost Methods. Use e-marketing. Develop databases to include e-mails. Send out regular customized e-mails to solicit new business. Track and place follow-up phone calls to prospects.

Gain Earned Media. Write press releases and contact television, radio, print and Internet media regarding your products and services. Submit press releases to web sites. If you can interest the media to write a story about your business, it won’t cost you anything. Especially if you advertise, many weekly newspapers will run editorial stories for you.

Build your Web Traffic. Use search engine optimization techniques to increase web traffic. Start a blog. Post content and links to your site on web sites. Increase one-way links to your site.

Pay for Results. Use pay-per-click and pay-per-phone calls to increase traffic to landing pages on your site. Once on your site, capture contact information by providing a call to action download. With these campaigns, you are ensured that you are only paying for increased traffic and phone calls, and can control your budget to minimize advertising costs.

Get out of the Office or Store. Professionals and service businesses should go door to door. Drop off marketing materials and samples. This is especially good for restaurants. Attend networking events and pay at the door. No need to increase your marketing costs by joining a multitude of groups and associations. Attend what you can and pay the extra amount for non-members.

Create Events to Increase Traffic. Professionals can develop lectures and market them to prospects and others using the techniques above. Restaurants and retailers can hold product demonstrations and again market to current clients and promote to the public using press releases and advertising.

Advertise, Advertise, Advertise! I left this one last, only because it involves the greatest outlay of funds, not because it is the least effective. The opposite is true. There is no better time than during a recession to advertise. Advertising space and inventories are up, leading to rate and production discounts. On television and radio, use broad rotations rather than fixed positions. With greater inventory, you’ll get the times/programs you want anyway, as well as more bonuses and auto-fill as inventory is unsold. Take advantage of gift certificate programs on radio to advertise for free and increase traffic, especially during slow periods. Use specialty publications to hit targets. (See our upcoming report on Advertising in a Recession for more information.)